T-Mobile for Business
Nearly a 6 year client engagement with T-Mobile, the first phase of Account Hub was launched in December of 2018 to 10,000 small business customers and in 2019 the second phase was released touching 500 enterprise customers and 450,000 small business customers.
While working For Blink and T-Mobile I had the opportunity to work in various roles throughout the span of the project, wearing “many hats” simultaneously at times: Team Lead, Senior Designer and Project Manager from time to time. This work is protected under NDA role experience available on my resume and walk-thru available in interview. More detail coming soon.
ClientT-MobileMy RoleTeam lead, Senior UX DesignerSoftwareSketch, Invision App, Zeplin, FigmaTeamBlink UX (team size 3-12)Year2017 - 2020, 2021 - 2024Length60 months
The Challenge
• Let business customers view and manage plans, view and pay bills, and purchase new equipment.• Make it easy to search and manage a large number of line.• Ensure the experience can be customized to meet the needs of diverse audiences.• Leverage the T-Mobile brand and expand upon the UI Kit Foundation.• Create a scalable, flexible UX framework that can adapt to current challenges, and potential future needs.
UI Toolkit
27 pages of documentation outlining guidelines for all aspects of the experience, including typography, color palette, tables, tabs, pagination, buttons, sticky footers, responsive breakpoints, filtering, as well as specifications for complex custom components.
Responsive Design
Every page and every page variant was designed for mobile and with mobile in mind.100s of desktop and mobile screens filled the Zeplin project.
Process Overview
An ever evolving and agile process, the stages of design adapted to the needs of the project and product. For each initiative a collaborative design process resulted in design solutions that met T-Mobile for Business objectives, adhered to techical constraints, and solved customer pain points.
01 Discovery
A deep dive into the requirements, driven by the product manager, and supported by SMEs.
Deliverables: Discovery Template
02 Conceptual Design
Design of key flows to set the foundation of the experience.
Deliverables: Flow diagram(s), Clickable prototype (inVision)
03 User Testing & Production Design
Concept designs are tested with real users while additional screens are designed.
Deliverables: Flow diagram(s), Clickable prototype (inVision), Testing results summary
04 Final Revisions
A final round of revisions based on feedback from testing and the product manager.
Deliverables: Flow diagram(s), updated clickable prototype (inVision)
05 Handoff
Designs are meticulously refined to be pixel perfect and annotated as story writing is in full swing.
Deliverables: Flow diagram(s), annotated designs (Zeplin)
06 Refinement
Small revisions based on the story refinement process to ensure alignment with technical requirements. No scenario left behind.
Deliverables: Revised screens (Zeplin)
